Shipping FAQs

We offer free shipping on the condition that a delivery can take up to 45 days. We do not hold all stock items in our warehouse. Our products are sourced from the best suppliers from within Australia and from overseas countries. If the product is coming from an overseas supplier we are unable to provide an exact delivery time. Many of our products are hand crafted by craftsmen in remote villages in Nepal, India, Tibet, China and the Middle East. This trade route is known as the Silk Road. It is an ancient trade route and so is the delivery service. We apologise for any inconvenience this may cause.

We offer a full refund if your order does not arrive at your provided address within the 60 day guaranteed period.

If your order hasn't arrived within 60 days, you can submit a refund request via Email at the Contact Us page.

Any product bought through the site is guaranteed if the items you received are not as described. If your item is significantly different from the product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item. You can submit refund requests up to 15 days after your order has been completed.

If your order isn't as described, you can submit a refund request via Email at the Contact Us page.

The following situations are not included:
1. An item you claim is not as described, but the Vendor can prove that it is.
2. Items are as described, but you no longer want them (unless the Vendor offers Easy Returns)

To Shay does not provide reimbursement for costs related to return shipping, customs fees, taxes, postal fees. 

• When the Refund Request is received a Return Authorisation Number will be provided for your return item. Please make sure you first agree on the shipping method and who will pay the return shipping fee.
  
  
• If for any reason you are not 100% satisfied with your purchase we offer a full refund within 15 days of receipt. Please contact us via email to obtain a Return Authorisation Number, before returning your product in good condition and with original packaging, at your own expense. 
  
  
• Once your return item is received, a full refund will be given within 10 business days.
  

• Only items with a Refund Request submitted within 15 days of receipt of your shipment. 
  
• In original condition 
  
• Unused, Unwashed and Unworn 
  
• In the original packaging